If you are unable to attend your course or wish to transfer, We are available to help you. Please read the information on this page to see if you are eligible for a refund, credit or transfer and request for a refund form by contacting us using the email address or phone number below. Please provide as much information as possible as this will help us to process your application quicker. Refunds are only granted under certain circumstances and in accordance with the C-ELS’s Fee Refund Policy as detailed below. You will receive a decision within 28 working days of the request being received by the organisation.If you are unable to attend your course because you are self-isolating, shielding or supporting someone who is clinically vulnerable, please contact us using the email address or phone number below.Due to Data Protection and security we are unable to accept requests over the phone. A relevant form will have to be filled out and signed by you. If you have any additional queries please email: firstname.lastname@example.org
Enrolment in person: For enrolments that are completed in advance of the course starting we will refund your fees provided that you notify us in writing and request your refund at least 10 working days before your course commences. If you choose to cancel your enrolment, we will retain 20% of the total enrolment fee to cover administration and potential loss of income. There is a minimum fee of £20 per cancelled enrolment, depending on the applicant’s status.
For online or telephone enrolments: For learners enrolling by telephone or online there is a cooling-off period of 14 days. If a learner cancels within the 14 day period, they may be entitled to a refund (less a £20 administration fee, depending on the learner’s status). After the 14 day cooling-off period or if any classes have been attended, this will be treated as a withdrawal and full fee will be payable (depending on the learner’s status).
For enrolments that are completed in advance of the course starting we will refund your fees provided that you notify us in writing and request your refund at least 10 working days before your course commences. If you choose to cancel your enrolment, we will retain 20% of the total enrolment fee to cover administration and potential loss of income. There is a minimum fee of £20 per cancelled enrolment (depending on the learner’s status).
Cancellations less than 10 days before the start of the course or after the course has started will be treated as a withdrawal and no refund will be given. This includes when a learner is unable to attend or continue with a course due to changes in work/family/financial commitments or if a learner is withdrawn from a course at the request of the tutor due to poor/non–attendance or conduct issues. The full fee for the course remains payable so outstanding payments on instalment plans, for example, will be collected.
If a student becomes ill during the period of their course they may apply for a credit which will enable them to re-enrol at a later date. If the condition is permanent and prevents them from returning in the next 12 months, they may apply for a refund. The credit or refund will be calculated on a pro-rata basis from the date of the last class attended. Medical evidence will be required in the form of a doctor’s letter or equivalent.
If a student is shielding or self-isolating, a credit is available for the classroom sessions they are unable to attend.
Credits can be used for future enrolments and are valid until 31 July 2022. Credits cannot be transferred or converted to a refund. All refunds and credits will incur a £20 administration fee (depending on the learner’s status).
If the C-ELS cancels a course or the course does not start due to insufficient enrolments, every effort will be made to offer an alternative. If no suitable alternative is available, a refund will be given. This may be pro-rata if the course has to be cancelled after the start date.
If the C-ELS reschedules a course for a different time or day and this is not convenient for the student, a full refund will be given. No refund will be given for a change of tutor.